This Privacy Policy explains how Stitch Craft processes personal data through isumuradant.forum in connection with tailoring and clothing alterations services. It follows the data lifecycle from collection and use to retention, disclosure, and deletion.
Depending on how you use the website, we may process your name, email address, phone number if you provide it, inquiry message, and service preferences. We also process limited technical data such as server request metadata and browser or device information to operate the site and maintain security.
We receive personal data when you contact us through the website, by email, by phone, or through an appointment request. Technical data is generated automatically when you visit the site or submit a form, and may also be recorded by our systems for delivery and security purposes.
The website uses essential cookies needed for site operation and cookies that store privacy choices. These cookies support technical delivery and help the site remember your selected preferences. No active analytics or advertising cookie use is confirmed in this policy.
We use essential cookies for basic site operation and cookies that remember privacy preferences. Because tracking is not enabled, we do not state that analytics or marketing cookies are in use. You can manage cookies through your browser, including blocking or deleting them, although essential functions may be affected.
We use personal data to respond to contact requests, arrange appointments, review garment and fitting details, prepare an alteration plan and quote, carry out approved tailoring work, manage collection, and provide care notes. We also use technical data to deliver the website, maintain security, and support reliable communication.
We may share limited data with service providers that help us operate the website, deliver technical functions, or manage communications. Such parties should process data only for the assigned purpose and under appropriate confidentiality and security obligations.
We may disclose personal data when required by law, regulation, court order, or a lawful request from a public authority. We may also share information where necessary to protect the security of the website, prevent misuse, or document a transaction or service request.
Privacy rights lifecycle
You may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction in appropriate cases. We assess each request against the applicable legal and operational requirements before taking action.
To exercise a privacy right, send a clear request using one of the contact channels listed in this policy and describe the data or issue involved. We may need to confirm your identity and may ask for clarification if the request is incomplete or too broad to process safely.
We retain personal data for the period needed to manage the inquiry, appointment, fitting process, quotation, service delivery, collection, and any related follow-up. When data is no longer needed for those purposes, we delete it or anonymize it unless a legal obligation requires continued retention.
If we make material changes, we will update the policy text on the website and may use reasonable notice where appropriate. The version in force is the one published at the time you visit or submit data, unless a later version states otherwise.
As a controller established in Portugal, we process personal data in line with GDPR principles where the regulation applies. This includes using data lawfully, limiting it to specified purposes, keeping it accurate where relevant, and retaining it only for as long as needed for the relevant lifecycle of the request, service, or legal obligation.
Where GDPR applies, it governs our processing of personal data for users in the European Union and other covered locations.
Where GDPR applies, you may request access, rectification, erasure, restriction, portability, or objection, depending on the legal basis and the context of the processing. If we need to verify your identity or assess whether an exception applies, we may ask for limited additional information before responding.
Use the contact details below for questions about this policy or your data rights.
